It is not, if you would like to order this product, please submit an order and make payment at check-out.

No, an account is not essential for ordering. However, you can easily track you order and enjoy more promotion offers via registering an account.

Unfortunately, we cannot combine multiple orders at this time.

Unfortunately, once an order has been placed, we are not able to adjust the order. 

Even though our Customer Support Center will be happy to assist you with your order, you need place you order online by yourself.

We will email you the tracking information after your order has been processed.

For products that are in-stock, they are estimated to be delivered within 3 to 5 business days.

Unfortunately, we are not able to deliver orders on specific dates at this time. Please allow 3 to 5 business days for your order to arrive.

We offer free shipping within Malaysia for order amount over MRY270.

We strive to ship orders which are placed prior to 12pm MYT that same day. From the time an order is submitted, processing may take 1-2 business days. Orders rarely, if ever, take more than 5 business days to leave our warehouse unless the item is on back order or a special order item. Orders are only processed during regular business days which include Monday - Friday and exclude holidays.

If you haven't received your shipping confirmation email yet, please call our Customer Support Center at cs@nexstmall.com.

For your protection, all delivers will require a signature.

Unfortunately, we currently do not offer the option for weekend deliveries.

At this time, we only ship within Malaysia.

We accept credit cards and PayPal only.

We accept VISA, MasterCard, American Express, and Discover credit cards.

In most cases, the credit card may be declined if you have entered an incorrect billing address, or an incorrect expiration date. Once you have confirmed that all information has been entered correctly, and you are still receiving an error message, please contact our Customer Support team at cs@nexstmall.com.

The possible situations are as follows:

(1)Your bank card has not yet activated the online banking payment function, we recommend that you proceed to your local bank to activate online banking.

(2)The bank card used is beyond the geographical scope of the bank network, please try with another bank card.

(3)The bank card has expired, is canceled, reported lost or has insufficient balance etc., we recommend that you consult your bank.

(4)The bank card number, password or identification number does not match, we recommend that you re-enter the correct password or identification number etc. If you have forgotten your password, please contact your bank promptly to reset your password.

(5)The Banking system's data transmission may be abnormal, we recommend that you refresh the page or restart the computer.

(6)There is a limit to your online banking payment, please consult your bank's customer service for details.

Unfortunately, we are only able to accept one credit card per order.

Once you submitted your order and the order is not paid after 30 minutes, the system will automatically close your transaction. To order items, please pay as soon as possible.

For after-sales service for AVITA and NEXSTGO products, please contact cs@nexstmall.com.

Please visit our contact page, or call our Customer Support Center at 1800-818-178, Monday-Friday between the hours of 9am-6pm MYT, or reach us via cs@nexstmall.com.

On your PC, please look for the serial number behind the PC stand On the exterior of the box.

For orders that have been shipped, you cannot cancel the order so you can only do a return. For orders that have not been shipped, please contact us for assistance.

Unfortunately, all returns must be mailed back to our facility. For details on our return policy, please visit our returns page. For assistance with your return, please visit our contact page, or call our Customer Support Center cs@nexstmall.com.